Shipping policy


Shipping Policy

At chicagofirefc.shop, we aim to process and dispatch your order as quickly and efficiently as possible. Please read our policy below to understand how your package will be handled and delivered.

Order Processing & Handling Time

All orders are subject to a processing period before they are handed over to the carrier:

  • Standard Processing Time: 2–7 business days.

  • Custom & Personalized Orders: Due to the custom printing process (e.g., player names, custom numbers), personalized jerseys require additional time and will typically take up to the 7 business days limit.

  • Processing times may increase slightly during peak holiday seasons or major promotional events.

Shipping Rates & Estimates

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method. You can review all shipping charges in your shopping cart before completing your purchase.

Shipping Times & Carriers

We partner with reliable regional and global postal networks, including DHL and Local Postal Carriers (such as USPS, Royal Mail, etc., depending on the destination country).

  • Standard Transit Time: 14 to 40 business days.

  • Tracking: Every order includes a tracking number. Once your package is dispatched, you will receive an automated email containing your tracking link.

Please note: Delivery times are estimates provided by our carriers and depend heavily on the customer's delivery location.

Taxes, Duties & Customs Fees

We operate on a Delivered Duty Paid (DDP) basis. All applicable customs duties, import taxes, and VAT are included in the final price at checkout. You will not be charged any additional clearance fees upon delivery.

Incorrect Address & Delivery Issues

  • Incorrect Address Provided by Customer: It is the buyer’s responsibility to ensure that the correct shipping address is entered at checkout. If a package is returned to us due to an invalid, incorrect, or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping the item.

  • Failed Delivery / Unclaimed Packages: If a package is returned to our warehouse because it was unclaimed or delivery was refused by the recipient, a restocking fee and the actual cost of return shipping will be deducted from any final refund.

  • Lost or Missing Packages: Once a package is marked as "Delivered" by the courier's tracking system, our liability ends. If your tracking indicates delivery but you have not received your item, please inspect your premises, check with neighbors or your local post office, and contact the carrier directly to file a claim.